Benefits

Benefits manages medical insurance and other employee perks — from collecting quotations to enrolling dependents and keeping policies in sync with insurers.

Medical insurance policies

1. Go to XO People → Benefits → Policies.
2. Record each policy — insurer, class/tier, coverage, and renewal date.
3. Assign employees to a class based on grade or role.

Dependents

1. Open an employee → Benefits → Dependents.
2. Add dependents (spouse, children) with their documents.
3. Enrolled dependents are included in endorsement requests to the insurer.

Quotations

1. Use Benefits → Quotation requests to gather insurer quotes.
2. Screen and compare incoming quotations.
3. Accept a quotation to move it toward an active policy.

Tip: keep quotation drafts in XO so renewals start from last year’s baseline.

Insurer integration & endorsements

• Connect a supported insurer to push add/remove (endorsement) requests for new joiners, leavers, and dependent changes.
• Track each endorsement’s status through to confirmation, and complete any payment steps.

📷 Screenshot: endorsement list showing pending add/remove requests and statuses.

Best practices

• Process endorsements as part of onboarding/offboarding so coverage matches headcount.
• Start renewal quotations well before the policy expiry date.
• Keep dependent documents current to avoid endorsement rejections.

Troubleshooting

• Endorsement rejected. Usually missing/expired dependent documents or mismatched Iqama data — correct and resubmit.
• Employee missing from a policy. Confirm their class assignment and active employment status.

Related guides

• Employee Hub
• Payroll
• Engagement