Support

Get in touch

hello@namla.sa — for anything at all: a bug, an invite, a question, or a complaint.

Tell us what you expected, what happened instead, and which device you are on. A screenshot saves a round trip.

Reporting someone

Inside the app, use the ··· menu on a yap, a quik, a story or a conversation. Reports are confidential — the person you report never learns who reported them — and they go into a queue a person reviews.

If someone is in immediate danger, contact your local emergency services first. We are not an emergency service and cannot act at that speed.

Your data

Export a copy, correct it, or delete your account — all from inside the app: Settings, then Account. Deletion destroys the keys that seal your identity, which makes your data unreadable everywhere it ever lived. See Privacy for exactly what exists and how it is locked.

No app access? Email us from the address on your account and we will do it for you.

Appealing a decision

If we removed something of yours or limited your account and you think we got it wrong, reply to the notice or write to hello@namla.sa. Say what was removed and why you think it should stand. A different person reviews the appeal.

Funding XO, and stopping

XO carries no advertising, so it is paid for by the people who use it — monthly support or a one-time gift, on xo.sa/fund. Supporting buys a badge and our gratitude, never reach or ranking.

Support started on the web is billed by our payment gateway, not by Apple: write to hello@namla.sa from the email you paid with and we will stop it, with no retention script and no next-billing-date trap. Support bought inside the app is billed by Apple and cancels in your Apple Account settings.

During the beta

XO is in closed beta: invites go out in waves, some features are still landing, and rough edges are exactly what we want to hear about. Telling us is genuinely useful.